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Clarity in Chaos.
Alignment Under Pressure.

In any large enterprise, true transformation involves navigating ambiguity, influencing without authority, and unifying resistant stakeholders. This is where I thrive, turning high-stakes challenges into successful outcomes.

Success Stories

Abstract image representing healthcare transformation

Rescuing an Enterprise Healthcare Transformation

The Challenge

I was brought into the Ascension Health account to rescue a multi-million dollar CMS replatforming that was failing amidst a mass team exodus. The project's failure jeopardized the launch of a new patient services portal and its projected revenue stream.

I stepped into a leadership vacuum, winning the trust of skeptical client executives and misaligned vendor teams through transparent reporting and weekly progress demos.

My Key Actions:

Stepped into a leadership vacuum across 4 functions
Realigned 3 separate vendor teams
Instituted Agile ceremonies from the ground up
The Outcome
On Time
On Budget
1st
Delivery
Execution
Enterprise Agile Adoption
Lasting Impact

The unified platform delivered on the business case of the rebrand by integrating previously disparate customer experiences like finding a doctor and paying a bill. This allowed for the sunsetting of legacy platforms, reducing operating expenditures. Furthermore, the Agile framework I established was subsequently adopted by two other departments, becoming the new standard for digital projects at the agency.

Abstract image representing a rapid turnaround

Righting the Ship: A 5-Day Turnaround

The Challenge

On my first week at Accenture, I was assigned to a struggling mobile app project where delays were pushing back a critical customer-facing launch. The situation was complicated by a manager who was actively resistant to my hiring. I focused on demonstrating immediate value to earn the team's trust and prove the new process to leadership.

My Key Actions:

Rewrote the entire product backlog
Defined a new plan for the next two sprints
Delivered the new workflow by Day 5
The Outcome
5
+50%
+60%
Days to Impact
Delivery Speed
Code Quality
Lasting Impact

This work connected previously disjointed applications, leading to a more cohesive user experience and a measurable improvement in NPS scores. The backlog structure I created was used as a best-practice template for subsequent project teams, and within a month, I became the subject matter expert for agile processes across all projects in the Midwest studio.

``` ```html Designing the Playbook | Nick Lachniet